Help Center

Everything you need to know, in one place.

Important Notice
Last updated: Dec 01, 2025
What document do I need to rent a car or bike?
Last updated: Dec 01, 2025
How can I contact Customer Service Team?
Last updated: Dec 01, 2025
What are the age requirement to rent?
Last updated: Nov 30, 2025
Can I pay upon collection?
Last updated: Dec 01, 2025
Do I need to pay a deposit when booking?
Last updated: Dec 01, 2025
How much is the refundable deposit?
Last updated: Nov 30, 2025
Is fuel Included in the rental price?
Last updated: Dec 01, 2025
Can I pick up or return the vehicle at a different location?
Last updated: Dec 01, 2025
Can I return later than my actual return time?
Last updated: Dec 01, 2025
How do I pickup and return at hotel?
Last updated: Dec 01, 2025
What is an Excess Fee?
Last updated: Dec 01, 2025
Do I need to register for an additional driver?
Last updated: Dec 01, 2025
Are there any child seats/baby seats provided?
Last updated: Dec 01, 2025
What is Liability Reduction Option (LRO)?
Last updated: Dec 01, 2025
What is the Liability Reduction Option (LRO) for Bike Rentals?
Last updated: Dec 01, 2025
When will my deposit be refunded?
Last updated: Dec 01, 2025
How can I book online for rental?
Last updated: Dec 01, 2025
Can I modify my booking?
Last updated: Dec 01, 2025
If I cancel my booking, can I get a refund? What is the process?
Last updated: Dec 01, 2025
I did not receive any confirmation after booking, what do I do?
Last updated: Dec 01, 2025
Can I pay the remaining balance upon rental collection?
Last updated: Dec 01, 2025
What is the return procedure?
Last updated: Dec 01, 2025
What If I Have an Issue During My Rental?
Last updated: Dec 01, 2025
What should I do if my arrival time is delayed?
Last updated: Dec 01, 2025
Why is there an extra charge for pickup and return locations?
Last updated: Dec 01, 2025
Can I extend my rental?
Last updated: Dec 01, 2025
What happens if I return the car or bike late?
Last updated: Dec 01, 2025
Can I drive the car or bike across borders?
Last updated: Dec 01, 2025
Where do I key in Promo Code?
Last updated: Dec 01, 2025
What types of cars are available?
Last updated: Dec 01, 2025
Pickup & Return Instruction
Last updated: Dec 01, 2025
What do I need to bring when I pick up the car?
Last updated: Dec 01, 2025
Can I change the driver on my booking?
Last updated: Dec 01, 2025
Can I view the car before making a booking?
Last updated: Dec 01, 2025
Can I make a booking without using your website?
Last updated: Dec 01, 2025
What is your operation hours for rental?
Last updated: Dec 01, 2025
Are there any additional fees after my booking is complete?
Last updated: Dec 01, 2025
Can I get an invoice for my booking?
Last updated: Dec 01, 2025
Can I make the booking using others credit card?
Last updated: Dec 01, 2025
Can I get a free upgrade?
Last updated: Dec 01, 2025
Can I use a Singapore Digital Driving License to drive in Malaysia?
Last updated: Dec 01, 2025
I do not want to share my document. Can i just show them at the pick-up location?
Last updated: Nov 30, 2025
Is an International Driving Permit (IDP) necessary?
Last updated: Dec 01, 2025
Will the deposit be refunded to my card?
Last updated: Dec 01, 2025
What type of services do you provide?
Last updated: Dec 01, 2025
Can you deliver the bike to my hotel?
Last updated: Dec 01, 2025
What payment methods do you accept?
Last updated: Dec 01, 2025
Do you provide phone holders for car and bike rentals?
Last updated: Dec 01, 2025
Do you provide raincoats for bike rentals?
Last updated: Dec 01, 2025